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This course will provide you with the information needed to understand how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance your work experience. You will learn the difference between internal and external customers. You will also learn how developing and implementing a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.

To enroll use the link below:

https://www.ed2go.com/courses/business/communication/ilc/customer-service-training

 

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Infectious diseases (IDs) kill more people worldwide than any other single cause. Globally, infectious diseases are responsible for more than 25% of all deaths, second only to cardiovascular disease. Millions more individuals are affected by the most common types of infectious diseases which can have both short- and long-term health consequences. Infectious diseases are caused by pathogenic microorganisms, such as bacteria, viruses, parasites or fungi. The diseases can be spread, directly or indirectly, from one person to another. Zoonotic diseases are infectious diseases of animals that can cause disease when transmitted to humans.

The outcome of this certificate program is for the learner to describe basic infection control principles as well as describe how to recognize, treat, and prevent some of the most common (and often deadly) infectious diseases.

To register use link:

https://www.ed2go.com/rsu19ae/online-courses/infection-control-training/

 There are 3 different options for a starting date and you will be able to pick which one works for you

 

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This course is intended to provide professionals who have some technical experience an overview of the application development process, how it applies to cloud computing, and the prevalent security concerns related to today's applications. It is not a software engineering course and does not require any programming knowledge. The content of this course covers much of the Application Security domain developed by the (ISC)2 and Cloud Security Alliance as part of the Cloud Computing Security Practitioner (CCSP) exam and certification. Further, the course also incorporates content that may be found on the CompTIA Cloud+ exam. As such, it should serve as useful preparation for anyone pursuing these certifications.

To register use link:

https://catalog.mindedge.com/rsu19/courses/1630/application-development-for-cloud-computing

 

 

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Quality Service

with Mind Edge

$100 More Info

Service representatives often act as the "face" of their organizations and play a critical role in delivering the best experience for every customer. In this course, learners will explore theories, strategies, and techniques for delivering quality service and building customer loyalty. This course is designed for service professionals with any level of experience who want to expand their knowledge, improve their skills, and increase their understanding of customer service.

To register use this link:

https://catalog.mindedge.com/rsu19/courses/1871/quality-service

 

 

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Leadership (ACE CREDIT®)

with Mind Edge

$399 More Info

This online course teaches essential leadership skills to help learners stand out as leaders among their peers. The coursework discusses the theories of leadership and offers real-world practical explanations and definitions. Throughout five segments, learners will explore questions such as: What is leadership, and why is it important? How does a leader encourage change without triggering fearful resistance? What are the key elements to leading an effective team? What is the role of charisma in leadership? How can a leader achieve work-life balance? The self-paced course offers an assortment of interactive exercises, videos, case studies, and self-assessments that engage students and provide opportunities to practice leadership skills.

To register use link:

https://catalog.mindedge.com/rsu19/suites/26536/leadership-%28ace-credit%C2%AE%29

 

 

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No matter where you are in your career, it is important to understand how the job you perform contributes to your sense of fulfillment in life. This course prompts you to examine various job settings and functions, comparing each against your own preferences, values, and expectations, in order to determine the best job fit for you.

to register use this link:

https://catalog.mindedge.com/rsu19/courses/1076/finding-purpose-in-your-career